Computer: Contact Information
ACS
- Academic Computing Services
AP&M 1313
Phone Support: Monday through Friday 8:00 a.m. to 7:00 p.m, Saturday and
Sunday 4:00 p.m. to 7:00 p.m.
Walk Up Support: Monday through Friday 8:00 a.m. to 4:30 p.m.
acs-help@ucsd.edu
Debbie Morrow
Literature Department Systems Administrator
Literature Building 123
Hours: M-F 8:00am - 4:30pm
(858) 534-3214
dmorrow@ucsd.edu
Getting Started
How do I get started?
Check out the ACS Home Page at http://www-acs.ucsd.edu
I am a Literature graduate student. How do I get a student mail account?
You can register yourself online at:
http://sdacs.ucsd.edu/~icc/acsreg.php.
To avoid abuse you can only register from a
computer at UCSD. If you do not have one of your own you may go to any
available
on-campus computer lab to
register.
I am a Literature Faculty/Non-Senate Faculty or Visiting Scholar. How do I get an (email) account?
There are two ways:
Debbie can setup your account for you -- simply fill out and return to the Literature Building room 123 a Literature Computer Services Application: http://literature.ucsd.edu/compinfo/compapp.html. Please allow 3 working days to process your application.
Or ...
Stop by the ACS help desk
Get Connected
I have a computer or PDA at home and want to check UCSD email. How do I get started?
First, you need an ISP (Internet Service Provider) account. Different ISPs require different hardware. For example, a cable modem or DSL usually requires an ethernet, USB or wireless connection, dialup requires a modem. The short list of ISP companies in San Diego are AOL (http://www.aol.com), SBC Yahoo DSL (http://sbc.yahoo.com), Earthlink (http://www.earthlink.net), Roadrunner (http://www.san.rr.com) and UCSD (http://www-no.ucsd.edu/dialinfo/dialinfo.html) (a master list can be found at http://www.thelist.com).
Second, you need to configure your computer according to your ISP's network requirements (i.e. DHCP, SMTP, etc). Documentation can be found here http://www-ono.ucsd.edu/documentation/ .
I am a Literature affiliate and I have my own computer and would like to connect to the Internet with an Ethernet Cable.
Every office and seminar room in the Literature building has an Ethernet port that is activated -- it is usually numbered 1A. Check out our web page at http://literature.ucsd.edu/compinfo/ipreg1.html to get started. Note: The Department is not responsible for personal equipment left in offices - lock it!
What about wireless? I have a PDA and/or laptop and I want to use wireless in the building or around campus.
UCSD Wireless Overview:
http://blink.ucsd.edu/Blink/External/Topics/Policy/0,1162,1773,00.html
Literature Building Wireless Information:
http://literature.ucsd.edu/compinfo/wireless.html
IMPORTANT: ALL computers connected to
the UCSD network must comply with UCSD Minimum Security Standards:
http://www-no.ucsd.edu/security/minstds/impl.guide.htm
How can I access UCSD Library resources from off-campus?
UCSD Libraries Remote Access: http://libraries.ucsd.edu/services/remote.html
Where are computer labs on campus?
ACS handles the computer labs on campus and location/service information can be found at: http://acs.ucsd.edu/students/#labs
Who can use the Literature computer room?
The Literature Department computer room is for Literature Affiliates (Faculty, NSF, Graduate Students and Visiting Scholars). The computer room has Mac Minis with XP installed and two 'pay-as-you-go" printers, a scanner and a typewriter. You need a personal omnilock code in order to enter the room which you can obtain by completing a Literature Computer Services Application. Please allow 2 working days for your application to be processed. The Literature computer room is intended for users that are already familiar with PC and/or MAC, printing, word processing, and internet basics -- we cannot provide onsite training, and equipment is repaired as time permits.
The computer room is "as is". We recommend that you signup for a Laser Printing Account "just in case". This account allows you to print laser quality printouts from one of the ACS computer lab printers. The Literature department cannot be held responsible for printer or computer "down time".
Help! I have a personal computer that has been compromised and now I cannot use the internet in my office!
Getting your computer back online is a multi-departmental process, and you will need time and patience. Depending on how serious the intrusion, you may have to wipe out your computer completely and reinstall the operating system. Your computer must meet the UCSD minimum Security Standards before it can be brought back online. After your computer meets these standards, you will need to (1) Contact Debbie and let her know that your computer is "clean", (2) when she instructs you, connect your computer to the internet and leave it on (you may have to leave it on for several hours so be sure that "sleep" is off and have power connected if you have a laptop) (2) Debbie will ask the UCSD Security team to scan your computer to make sure that it is clean. When the scan has been completed Debbie will contact you with the results.
Email and Listserv
I already have an email account from my own ISP. Do I need a UCSD account too?
There are two parts to having a UCSD account -- one is having a UCSD account which consists of a username and password and allows you access to dialup services, a laser printer account, Active Directory, etc., the other is a "@ucsd.edu" email account which is basically an address associated with your UCSD Account that you use to check email. Usually your "UCSD" and "@ucsd.edu" address look similiar (ie. Joe Doe's UCSD account would be "jdoe" and his email address would be "jdoe@ucsd.edu". )
UCSD account:
In order to receive official UCSD notices, have a "Link Account" or logon to UCSD's active directory network you need to have a UCSD account.
UCSD email account:
Having a UCSD account doesn't mean you have to check email in two accounts -- you can have your UCSD mail automatically forwarded to another address. Check out "Changing your @ucsd.edu email address".
How can I use a web
page to check my @ucsd.edu email?
You can access your email at
https://mail.ucsd.edu.
Email and Listserv (continued)
I have an ISP account (ie. AOL, DSL, Earthlink, Roadrunner) but I want my return address to be @ucsd.edu -- I'm getting SMTP errors. I don't understand what SMTP is and I am not sure what to do to fix it.
- From ACT/IT: "Sending
mail from a non-ucsd Internet Service Provider (ISP)".
There is a link on that page to documentation for some of the most
common email programs. There is also a more extensive list at:
http://www-no.ucsd.edu/documentation/.
- Literature's SMTP "cheat sheet"
I am going on vacation/leave and want my @ucsd.edu mail to go to a different email address.
You can change where your @ucsd.edu email is delivered to anytime by going to "Changing your @ucsd.edu mailbox." Ok, ok, sometimes it's down, so plan accordingly (a few days before you leave).
Help! I am still having problems with Email!
Help is on the way: http://blink.ucsd.edu/Blink/External/Topics/How_To/0,1260,1686,00.html
I want to send an email to a Literature Faculty member but his/her email address is not posted online at http://literature.ucsd.edu/cf/officehours.cfm?
You can send your email to litinfo@ucsd.edu and we will forward it for you.
Email and Listserv (continued)
Help! I am trying to send a message to litfac@ucsd.edu or litnsf@ucsd.edu and the email comes back to me as undeliverable:
These are private lists. If you wish to post a notice for staff, faculty, graduate students and general public to read please address it to litnotices-l@ucsd.edu (that's dash-letter l). Instructions on how to subscribe yourself to litnotices-l@ucsd.edu are explained in the next bullet. If you are a visitor or new faculty member and you are not getting any messages addressed to litfac@ucsd.edu or litnsf@ucsd.edu, please contact Debbie at dmorrow@ucsd.edu.
I would like to receive Literature electronic department newsletters:
There is a listserv called "litnewsletter-l" (that's hyphen
letter L) setup just for this very purpose. Instructions:
http://literature.ucsd.edu/compinfo/listserv/listservnewsletter.html.
Newsletters are also posted online at http://literature.ucsd.edu/news/
I would like to receive electronic notices of Literature department talks:
There is a listserv called "litnotices-l" (that's hyphen letter L)
setup just for this very purpose. Instructions:
http://literature.ucsd.edu/compinfo/listserv/listservnotices.html
I am a Literature Graduate student and would like to be on the lit-grads mailing list:
Instructions are available at http://literature.ucsd.edu/compinfo/listserv/listservlitgrads.html
Email and Listserv (continued)
I would like to post an electronic message to Literature affiliates regarding a department talk, call for papers, etc.
Address your message to litnotices-l@ucsd.edu.
I am teaching a class for Literature and want to setup a private listserv account for one of my classes.
Please contact Debbie at dmorrow@ucsd.edu. She will setup the account for you and get you started. After that, you will be responsible for adding/deleting addresses from the listserv list. A "cheat sheet" of commands is available at http://literature.ucsd.edu/compinfo/listserv/.
I am a Literature Faculty/Non-Senate Faculty member and I haven't been receiving emails addressed to litfac@ucsd.edu or litlec@ucsd.edu.
Oops. Please email Debbie Morrow at dmorrow@ucsd.edu and she will add your account in Active Directory.
Viruses and Spam
I need Virus Software!
Sophos is available to all campus affiliates. More information can be found here.
What are the latest Viruses and Hoaxes out there?
Sophos
Security News
Sophos
Latest Virus Alerts
Sophos
Latest PUA Alerts (Potentially Unwanted Application)
Sophos
Monthly Top 10 viruses
Sophos
Daily Top 10 hoaxes
More helpful links:
ACS Virus Help:
http://acs.ucsd.edu/info/virus.new.php
UCSD Email Scan Policy:
http://www-no.ucsd.edu/security/virus-scan.html
ACS Managing Spam at UCSD:
http://www-no.ucsd.edu/documentation/spam/
Microsoft's Security at Home:
http://www.microsoft.com/athome/security/default.mspx
Apple's Security Page:
http://www.apple.com/macosx/features/security/
Miscellaneous
I want a Single Sign-on Account to Access At Your Service and the Link Family (including TritonLink).
Single Sign-On Signup Information
I forgot my password!
Getting or Changing UCSD Passwords
I have an Active Directory account and I need to reset my password.
All Literature Staff, the Chair and a few faculty (those using WebCBT or those having a PC computer in the Literature Building) have an Active Directory account for logging in and email. To reset your password go to: UCSD Active Directory (AD) Password Change
I have a UCSD email account and I need to reset my password.
If you have access to your email you can go to https://adweb.ucsd.edu/adpass/. Otherwise you need to go to ACS with a photo ID to have your password reset.
I'm leaving the University. What information do I need to know about closing my account(s)?
Students: Things to do before your account closes
Faculty: See Debbie
I need more help with my personal computer!
Debbie can only provide computer hardware and software support for Department owned computers. For personal computers ACS Desktop Support offers technical support for a hourly fee: http://desktop.ucsd.edu/.
I have a MAC and I need a VGA adapter for class presentations!
The Department STRONGLY encourages you to supply your own VGA adapter, however, we do have an extremely limited number of adapters available for SHORT TERM checkout. Please give Debbie two working days notice if you wish to borrow an adapter and bring a signed VGA Adapter Loan form with you when you come to pick it up. We cannot be responsible if adapters are not available (late turn in, loss, etc.).
I want to setup a website.
We encourage faculty to setup web pages for class .. please contact the Instructional WWW Development Center at (858) 822-3315. Online information available at: http://iwdc.ucsd.edu/.
Graduate Students: Academic Computing Services allows 10MB of personal space on the sdcc3 server. Information is available online at: http://acs.ucsd.edu/info/personalwebpage.php. Contact ACS for more information.
Where is the link for Windows Keyboard Layouts?
Attachment #1 TritonLink -- http://literature.ucsd.edu/compinfo/tritonlink.html
Attachment #2
Sophos -- http://literature.ucsd.edu/compinfo/sophos1.html
Attachment #3 IP Registration -- http://literature.ucsd.edu/ipreg1.html